Goal
Reliance Digital is competing in a robust market with multiple competitors and has become a market leader with its excellent service and product quality. It understands that Customer success and experience are key metrics that can drive their business towards success. They’re looking for not only a feedback-taking company but also an analytical tool that can help them increase feedback survey adoption, generate insights from responses, give recommendations, and integrate customer query handling with feedback.
Challenges
Reliance Digital faces several challenges:
- Low Survey Participation: Getting more customers to participate in feedback surveys.
- Generating Insights: Analyzing feedback to extract useful insights and trends.
- Integrating Query Handling: Combining customer feedback collection with query resolution to improve overall customer experience.
Solution
Survey Sparrow's NPS (Net Promoter Score), 360° Monitoring System, and Ticket Management System can help Reliance Digital by:
- Increasing Survey Participation: Offering engaging and user-friendly surveys that encourage more customers to provide feedback.
- Providing Insightful Analytics: Using advanced analytics to generate detailed reports and insights from feedback data.
- Offering Recommendations: Providing actionable recommendations based on feedback to inform decisions and improve customer satisfaction.
- Ticket Management: Efficiently managing customer queries and issues through a streamlined ticketing system.
- Friendly User Interface: Providing an intuitive and easy-to-use interface that enhances the overall experience for both customers and staff.
Expected Results